Kohere values users' personal information and always strives to protect it to the best of its ability. The Company complies with all laws and regulations related to personal information protection, including the "Personal Information Protection Act," and has established a Privacy Policy in accordance with relevant laws to protect users' rights and interests to the fullest extent. In addition, the Company has established and complies with this "Privacy Policy," which is disclosed on its website and mobile application so that users may easily access it at any time.
The 'Company' collects the minimum personal information necessary from users for membership registration, property recommendation consultations, connecting landlords and tenants, and providing various services.
The scope of this service extends from the application for a property (between landlord and tenant) to the acceptance of such application; the actual execution and performance of a lease agreement are not included within the scope of the service. Procedures following the execution of the contract (drafting the lease agreement, payment of deposits, payment-related activities, etc.) are conducted separately between the parties, and the Company is not involved in these matters. Accordingly, the purposes of personal information collection described below are based on "property application and acceptance of application," rather than "execution of a contract." The provision of information between landlords and tenants is limited to the minimum scope necessary for determining whether to accept an application.
| Category | Items Collected | Required/Optional | Purpose of Collection and Use | Shared with Third Party (Landlord) |
|---|---|---|---|---|
| Membership Registration (Tenant) | Nationality | Required | To distinguish between domestic and foreign users and determine the applicable identity verification method (mandatory email verification applies to foreign users) | Shared only when applying for a property |
| Membership Registration (Tenant) | Gender | Required | Used for user identification and for filtering eligibility for properties with gender-specific conditions (e.g., goshiwons) | Shared only when applying for a property |
| Membership Registration (Tenant) | Date of Birth | Required | To confirm the user is 19 years of age or older (a requirement for service use and property application eligibility) | Not shared |
| Membership Registration (Tenant) | Visa Type | Required | To confirm that the user holds a visa satisfying the requirements for legal stay/residence in the Republic of Korea | Not shared |
| Social Login – Apple | Login identifier, email, name (CI not provided) | Required (if selected) | Linking of social account and user identification, simplified registration, duplicate registration check, identity verification; automatically received from Apple's authentication response and used in the service without any separate input or modification process | Shared only when applying for a property |
| Social Login – Google | Login identifier, email, name (CI not provided) | Required (if selected) | Linking of social account and user identification, simplified registration, duplicate registration check, identity verification; automatically received from Google's authentication response and immediately used in the service without any separate input or modification process | Shared only when applying for a property |
| Service Use – Student Status | Student status selection (came for study purposes / came for non-study purposes) | Required | Used in filtering logic to provide guidance on eligibility conditions (e.g., active regions) based on student status during property recommendations via chatbot diagnosis | Not shared (used only in internal recommendation logic) |
| Service Use – Preferred Region | Region selection (choice of Seoul, Gyeonggi, or Busan) | Required | Used for regional property filtering during property recommendations via chatbot diagnosis | Not shared (used only in internal recommendation logic) |
| Service Use – ARC Status | ARC status selection (has / does not have) | Required | Used in filtering logic to provide guidance on property eligibility conditions based on ARC status during property recommendations via chatbot diagnosis | Not shared (used only in internal recommendation logic) |
| Host (Landlord) Onboarding | Name | Required | Identity verification of the property registrant | Not shared |
| Host (Landlord) Onboarding | Date of Birth | Required | Confirmation of legal age (an eligibility requirement for property registrants) | Not shared |
| Host (Landlord) Onboarding | Phone Number | Required | For identity verification and contact purposes in the event of account-related issues | Not shared |
| Property Application (Application Completed) | Name, nationality, email | Required | Disclosure of minimum identifying information to enable contact | Shared only when applying for a property |
| Report/Block Processing | Reporter's information, reported party's information, related conversation content | Required (reporter) | Receipt and processing of reports of inappropriate users, protection of users, and maintenance of service order | Not shared (limited to internal processing purposes) |
| Automatically Generated | IP address, device information | Required (automatically collected) | Prevention of fraudulent use, service improvement, and statistical analysis | Not shared (limited to internal processing purposes) |
In principle, when the 'Company' collects a user's personal information, the retention period continues through the contract period and until the termination of the service use agreement. In the case of termination of the service use agreement, the 'Company' shall immediately dispose of the user's personal information, and shall take measures to dispose of information provided to third parties without delay as well.
However, information shared with the other party (name, email) during the property application (chat connection) process shall be immediately deleted upon deletion of the chat, which is an exception to the retention period principle set forth in this section.
Records related to report processing shall be retained for six months following completion of processing, after which they will be disposed of. However, where additional retention is necessary due to repeated reports, disputes, or similar circumstances, such records may be retained for the period prescribed by the relevant laws and regulations.
However, where retention is required under relevant laws or the Terms of Service, user information shall be retained for the period prescribed by such laws.